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Annual Maintenance Contract (AMC) for CCTV Surveillance System
In today’s competitive era, quality is a prime factor. Quality output from any machine depends on machine's consistent performance. To get consistent performance; machine maintenance is a key factor. Maintenance of CCTV camera requires special skills. Every organization may not have specialized CCTV Surveillance System maintenance team to take care of all variety of cameras. CCTV camera manufacturers and distributors are the best people to support in maintaining these cameras as total technology is available with them. In order to help our customers in getting the best throughput from the CCTV camera, we are offering Annual Maintenance Contracts for the CCTV Surveillance System at the price of ₹ 500 /CCTV and minimum for 15 CCTV.
 
General Terms & Conditions:
1. Period of Contract: The contract is valid for one year from the date of signing of memorandum of understanding (MOU) on AMC. This may be renewed Annual subject to rendering of satisfactory service & fulfilling the term & conditions.
2. Payment Term: For all AMC, payment will be made as Advance basis.
3. Maintenance of Parts: Maintenance of the CCTV Surveillance System includes Camera Visibility Test, DVR Recording Test, DVR Settings Verification, and Disk Error Check. Replacement of CCTV parts and some consumable items are not covered under AMC. It'll on chargeable basis. However the servicing agency may provide such components and the price may be fixed at the time of signing of AMC.
4. AMC Includes: The AMC cost includes the traveling cost for rendering service throughout the one year period for one or all locations & for one or all systems. Services and Connectors are the part of AMC. For Example: Our technician diagnosed the issue with a DVR then we'll get warranty services "to and fro" and restore the DVR after availing warranty services from Principle Company. If your existing DVR is purchased from other supplier then its your responsibility to get warranty services.
5. AMC not Includes: Product stand-by and part replacement are not the part of AMC. Password Reset, Relocation of products and Data Back-up services are on chargeable basis.
6. Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for rendering this type of service.
7. Working Hours: The maintenance work shall normally be done during working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper communication should be worked out in all cases by the servicing agencies.
8. Final Authority: The final authority for payments will be Head of the Organization offering the AMC.